WORKSHOP
Best Practices: Customer Service and Account Management
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Every employee is part of the sales process. Training Customer Service and Account Managers makes the difference in keeping customers delighted!

ASHER's one-day workshop teaches the best practices for Customer Service and Account Management and how to apply them successfully. The seminar is tailored to the needs of the participants with examples of real business challenges and strategies to emphasize learning points. The day includes role-playing exercises, scripting of telephone calls and interactive discussion.

Click here to view the seminar schedule.

Selection of Topics Covered:

» Employee Empowerment
» Increase Productivity with CRM
» Anticipating,Meeting and Exceeding Customer Needs
» Owning and Handling Problems Effectively
» Things Not to Say to The Customer
» Overcoming the Four Fears of Sales
» Using Coaches for Better Success
» Matching/Mirroring Personality Types
» Generating Referrals
» Importance of Tone of Voice
» Scripting Telephone Calls

Seminar Details:
The seminar begins promptly at 9:00 am and ends at 5:30 pm.
Continental breakfast begins at 8:30 am.
Cost is $695 per seat
Includes continental breakfast, lunch and a Customer Care Training Manual.

Companies who have had their salespeople trained by ASHER have
experienced an average of:
· 17% increase in sales from acquisition of new customers.
· 45% reduction in sales cycle time.
· 22% increase in sales of high margin, add-on business to current customers.

To enroll call 410-707-0031.