When most people think of sales training, they view it as something that exclusively benefits salespeople. I mean it only makes logical sense right? Sales training is just for salespeople.
Wrong. Sales training has lessons and benefits that can help everyone inside an organization. Sales methodology is the backbone of any innovative enterprise. The bottom line is your company is about increasing revenue, increasing profit margins, and being able to help people while doing so. A company culture centered around sales ideologies creates a customer first mindset backed in the desire to drive revenue. That itself is worth its weight in gold, and carries value in a company for more than just salespeople.
Organization-wide sales training is key to making this mindset the new company norm, as well as numerous other benefits such as:
When everyone learns the same core sales methods, everyone uses the same sales vocabulary. Expanding the selling vocabulary to different prospect-facing departments will improve communication. No department will be left behind nor feeling out of the loop. Everyone understands the same core selling vocabulary from the same selling playbook. Created a shared language for everyone, not just the salespeople.
Too often there is a level of cliquish behavior amongst the different departments in a company. Each department has different motivations, wants, and goals, leaving them all on different pages. Sometimes these can even lead to tension between the different departments. To achieve the best version of the company that cannot be the interior structure. Sales coaching can help get rid of this, and bring everyone together with a common mindset. Proper sales coaching establishes a customer-first mindset across all departments. A shared revenue goal that can be incentivized by all departments, not just sales, helps unify the company and increase collaboration.
Trust the Process
Which departments in your company understand the sales process outside of the salespeople? What happens if a client or prospect speaks to someone outside the sales department? You need to make sure everyone in the company understands and trusts your sales process. That way you can guarantee no matter who a prospect speaks to they will get consistent messaging from your company top to bottom.
Customer First Culture
We have been hinting at it, but the most important reason to sales coach everyone is to create a unifying customer first culture. Everyone in your company should have the same customer first mindset. That is how you will grow as a company and reach your revenue goals for the future. The best way to achieve this culture is through high quality and universal sales coaching. The culture consists of all the other things we have discussed: a shared corporate vocabulary, collaboration across departments, and everyone buys into the sales process. Once everyone is bought in and on board with a customer first company culture, you will notice a big change in achievements and morale!
Want to find the sales training that will help establish this company culture? As the best sales training company, we have already created a top tier sales training and coaching program that will help your company flourish. Find it on our website or, contact us at (866) 833-9939 to learn more.